Thank you for shopping with Lovepetin. If you are not entirely satisfied with your purchase, we're here to help.
Return Policy
Return Period
- You have 7 days to request a return from the date you received the item.
Non-Returnable Items
- POD products (Print-On-Demand)
- Used products
- Pre-sale products
Return Conditions
- Items must be unused and in the same condition that you received them.
- The items must have all original tags attached and be in their original packaging.
- Any free gifts received with your purchase must also be returned, otherwise, the cost of the gift will be deducted from your refund.
Return Process
- Contact Us: To initiate a return, please email us at support@lovepetin.com with your order number and details about the product you wish to return.
- Shipping Costs: If the return is not due to a product quality issue, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Refund Policy
Refund Process
- Once we receive your returned item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you of the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within 7 business days.
Shipping Costs
- If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a product quality issue.
Contact Information
If you have any questions about our Return & Refund Policy, please contact us at support@lovepetin.com. We are here to assist you and ensure a smooth return process.
Thank you for choosing Lovepetin!
