At Lovepetin, we are committed to ensuring a smooth and reliable delivery experience for our customers. Whether you're ordering the perfect gift for your furry friend or stocking up on their favorite essentials, we strive to provide timely shipping with clear communication every step of the way. Please take a moment to review our shipping policy to better understand our process, delivery timelines, and support options.
1. Processing Time
2. Shipping Rates and Delivery Estimates
3. International Shipping
4. Shipping Delays
5. Shipment Confirmation & Order Tracking
6. Damages
7. Contact Information
1.Processing Time
All orders are processed within 1-3 business days. Please note that orders are not shipped or delivered on weekends or holidays.
2. Shipping Rates and Delivery Estimates
United States and Canada
SHIPPING SERVICES
Standard Shipping
VIP Express Shipping
Standard Shipping – Specific to Alaska
VIP Shipping – Specific to Alaska
ESTIMATED SHIPPING DAYS
7 – 15 Business Days
6-9 Business Days
7 – 15 Business Days
6-9 Business Days
SHIPPING CHARGE
$9.99
$16.99
$12.99
$19.99
Australia and New Zealand
SHIPPING SERVICES
Standard Shipping
VIP Express Shipping
ESTIMATED SHIPPING DAYS
7 – 15 Business Days
6-9 Business Days
SHIPPING CHARGE
AU$ 9.99
AU$ 16.99
EUROPEAN COUNTRIES
COUNTRY/REGIONS
Germany
France
Italy
Spain
Netherlands
Belgium
Switzerland
Austria
Sweden
Norway
Ireland
Finland
Denmark
STANDARD SHIPPING
( 7 – 15 BUSINESS DAYS )
€5 - €10
€5 - €10
€6 - €12
€6 - €12
€5 - €10
€5 - €10
€8 - €15
€6 - €12
€7 - €13
€10 - €20
€6 - €12
€7 - €13
€6 - €12
VIP EXPRESS SHIPPING
( 6 – 9 BUSINESS DAYS )
€15 - €20
€15 - €20
€18 - €25
€18 - €25
€15 - €20
€15 - €20
€20 - €30
€18 - €25
€20 - €28
€25 - €35
€18 - €25
€20 - €28
€18 - €25
Remote Areas in the United States
We do not ship to the following remote areas:
American Samoa
Micronesia
Guam
Hawaii
Marshall Islands
Northern Mariana Islands
Palau
Puerto Rico
Rhode Island
U.S. Virgin Islands
Armed Forces Americas
Armed Forces Europe
Armed Forces Pacific
3. International Shipping
Currently, we do not offer international shipping outside of the regions specified above.
4. Shipping Delays
Delivery delays can occasionally occur. Major holidays might impact shipping times as carriers experience a higher volume of packages to process. Please plan accordingly and allow additional days for delivery during these periods.
5. Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
6. Damages
If you notice any damage upon receiving your item, please contact us immediately at our official email: support@lovepetin.com and retain photos or videos clearly showing the damage. This will help us process your claim quickly and ensure a satisfactory resolution.
7. Contact Information
If you have any questions about our Shipping Policy, please contact us at support@lovepetin.com.
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