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At Lovepetin, we are committed to ensuring a smooth and reliable delivery experience for our customers. Whether you're ordering the perfect gift for your furry friend or stocking up on their favorite essentials, we strive to provide timely shipping with clear communication every step of the way. Please take a moment to review our shipping policy to better understand our process, delivery timelines, and support options.

1. Processing Time

2. Shipping Rates and Delivery Estimates

3. International Shipping

4. Shipping Delays

5. Shipment Confirmation & Order Tracking

6. Damages

7. Contact Information

1.Processing Time

All orders are processed within 1-3 business days. Please note that orders are not shipped or delivered on weekends or holidays.

2. Shipping Rates and Delivery Estimates

United States and Canada

SHIPPING SERVICES

Standard Shipping

VIP Express Shipping

Standard Shipping – Specific to Alaska

VIP Shipping – Specific to Alaska

ESTIMATED SHIPPING DAYS

7 – 15 Business Days

6-9 Business Days

7 – 15 Business Days

6-9 Business Days

SHIPPING CHARGE

$9.99

$16.99

$12.99

$19.99

Australia and New Zealand

SHIPPING SERVICES

Standard Shipping

VIP Express Shipping

ESTIMATED SHIPPING DAYS

7 – 15 Business Days

6-9 Business Days

SHIPPING CHARGE

AU$ 9.99

AU$ 16.99

EUROPEAN COUNTRIES

COUNTRY/REGIONS

Germany

France

Italy

Spain

Netherlands

Belgium

Switzerland

Austria

Sweden

Norway

Ireland

Finland

Denmark

STANDARD SHIPPING  

( 7 – 15 BUSINESS DAYS )

€5 - €10

€5 - €10

€6 - €12

€6 - €12

€5 - €10

€5 - €10

€8 - €15

€6 - €12

€7 - €13

€10 - €20

€6 - €12

€7 - €13

€6 - €12

VIP EXPRESS SHIPPING 

( 6 – 9 BUSINESS DAYS )

€15 - €20

€15 - €20

€18 - €25

€18 - €25

€15 - €20

€15 - €20

€20 - €30

€18 - €25

€20 - €28

€25 - €35

€18 - €25

€20 - €28

€18 - €25

Remote Areas in the United States

We do not ship to the following remote areas:

  • American Samoa
  • Micronesia
  • Guam
  • Hawaii
  • Marshall Islands
  • Northern Mariana Islands
  • Palau
  • Puerto Rico
  • Rhode Island
  • U.S. Virgin Islands
  • Armed Forces Americas
  • Armed Forces Europe
  • Armed Forces Pacific

3. International Shipping

Currently, we do not offer international shipping outside of the regions specified above.

4. Shipping Delays

Delivery delays can occasionally occur. Major holidays might impact shipping times as carriers experience a higher volume of packages to process. Please plan accordingly and allow additional days for delivery during these periods.

5. Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

6. Damages

If you notice any damage upon receiving your item, please contact us immediately at our official email: support@lovepetin.com and retain photos or videos clearly showing the damage. This will help us process your claim quickly and ensure a satisfactory resolution.

7. Contact Information

If you have any questions about our Shipping Policy, please contact us at support@lovepetin.com.

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