At Petin, we strive to provide our customers with the highest quality products and services. If you are not satisfied with your purchase, we offer a straightforward return policy to ensure your complete satisfaction.
Eligibility for Return:
You may return any product purchased from Petin within 14 days of the delivery date, provided that the product is in its original packaging and condition, and has not been used or damaged. Personalized or custom-made products are not eligible for return.
How to Initiate a Return:
To initiate a return, please contact us at firstname.lastname@example.org and provide your order number, the name of the product, and the reason for the return. Our customer support team will respond to your request and provide you with a return shipping address.
All return shipping costs are the responsibility of the buyer. Please ensure that you use a shipping method that provides tracking and insurance as we cannot be responsible for lost or damaged packages.
Once we receive the returned product and confirm that it meets our return policy requirements, we will initiate a refund to the original payment method. Please note that the original shipping cost will not be refunded.
We hope you enjoy your purchase from Petin. If you have any questions or concerns regarding our return policy, please feel free to contact us at email@example.com.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.