Processing Time
All orders are processed within 1-3 business days. Please note that orders are not shipped or delivered on weekends or holidays.
Shipping Rates and Delivery Estimates
United States and Canada
- Orders under $99: Shipping cost is $9.99.
- Orders over $99: Free shipping.
- Estimated delivery time for standard products: 7-15 business days.
- Estimated delivery time for pre-sale products: 25-35 business days.
Australia and New Zealand
- Orders under $99: Shipping cost is $6.99.
- Orders over $99: Free shipping.
- Estimated delivery time for standard products: 7-15 business days.
- Estimated delivery time for pre-sale products: 25-35 business days.
Remote Areas in the United States
We do not ship to the following remote areas:
- Alaska
- American Samoa
- Micronesia
- Guam
- Hawaii
- Marshall Islands
- Northern Mariana Islands
- Palau
- Puerto Rico
- Rhode Island
- U.S. Virgin Islands
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces Pacific
International Shipping
Currently, we do not offer international shipping outside of the regions specified above.
Shipping Delays
Delivery delays can occasionally occur. Major holidays might impact shipping times as carriers experience a higher volume of packages to process. Please plan accordingly and allow additional days for delivery during these periods.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
Lovepetin is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.
Contact Information
If you have any questions about our Shipping Policy, please contact us at support@lovepetin.com.
