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Thank you for shopping with Lovepetin! If you are not entirely satisfied with your purchase, we're here to help. Our team is ready to assist with returns, exchanges, or any questions you may have. Your satisfaction is our priority, and we’re committed to making it right for you!

Return Policy

Return Period
  • You have 7 days to request a return from the date you received the item.

Non-Returnable Items
  • POD products (Print-On-Demand)
  • Used products
  • Pre-sale products

Return Conditions
  • Items must be unused and in the same condition that you received them.
  • The items must have all original tags attached and be in their original packaging.
  • Any free gifts received with your purchase must also be returned, otherwise, the cost of the gift will be deducted from your refund.

Return Process
  1. Contact Us: To initiate a return, please email us at support@lovepetin.com with your order number and details about the product you wish to return.
  2. Shipping Costs: If the return is not due to a product quality issue, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Refund Policy

Refund Process
  • Once we receive your returned item, we will inspect it and notify you that we have received your returned item.
  • We will immediately notify you of the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within 7 business days.

Shipping Costs
  • If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a product quality issue.

Contact Information

If you have any questions about our Return & Refund Policy, please contact us at support@lovepetin.com. We are here to assist you and ensure a smooth return process.

 

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