Thank you for choosing petin for your pet care needs. We are committed to providing you with a seamless shopping experience and hassle-free shipping.

Processing Time:

All orders will be processed within 7 business days from the date of purchase. Orders placed on weekends or public holidays will be processed on the following business day.

Pre-Order Items:

Please note that all pre-order items will take between 25-35 business days to arrive. We will keep you informed of any delays and provide updates on the expected delivery date.

Shipping Method:

All orders are shipped via reliable courier services. We currently offer standard shipping only.

Shipping Charges:

We offer free shipping on all orders above $50. For orders below $50, a flat shipping fee of $10 will be charged.

Refunds and Returns:

We understand that sometimes, you may need to return a product. If you are not completely satisfied with your purchase, please contact us within 14 days of receiving your order to initiate the return process.

If the refund is due to the buyer's personal reasons, the buyer needs to bear the return shipping fee.

Please note that we do not accept returns on opened or used products, perishable items, or customized items.

We reserve the right to refuse any return that does not meet our return policy criteria.

If you have any questions or concerns about our shipping policy, please feel free to contact us at support@lovepetin.com